How to Lose Restaurant Business :Lemp Brewpub Gurgaon

[Stuge]

Entire Incident in Detail http://lempexperience.blogspot.in/ Resturant's Response to Blogging

[urbestfriend]

Horrifying experience :headshake: Good that these folks wrote about their experience and now it is going viral. :hatsoff: Most of us face this kind of experience in restaurants, hospitals, hotels etc , but we never take this to logical end.

[Prakat]

I've been to lots of sidey joints like this in gurgaon. All of them have good kebabs and decent loooking furniture but other than that they're the pits. They have people just off the train from Raipur waiting on you, some nepali daily-wagers doing the dishes and bussing, a hotel management drop-out in a cheap blazer, and a neighbourhood sector ka chokra who comes in the evenings to DJ with his CD pouch in hand. Most afternoons you'll find a local couple killing flies in the corner. Or a bunch of has-been guys who are so jobless that they don't mind getting drunk on over-priced flat beer and fed on reheated starters.

[mastana]

I've been to lots of sidey joints like this in gurgaon. All of them have good kebabs and decent loooking furniture but other than that they're the pits. They have people just off the train from Raipur waiting on you' date=' some nepali daily-wagers doing the dishes and bussing, a hotel management drop-out in a cheap blazer, [b']and a neighbourhood sector ka chokra who comes in the evenings to DJ with his CD pouch in hand. Most afternoons you'll find a local couple killing flies in the corner. Or a bunch of has-been guys who are so jobless that they don't mind getting drunk on over-priced flat beer and fed on reheated starters.

:hysterical::hysterical:

[ganeshran]

The rating of this pub was 4.1 on zomato yesterday. Now it is 1.3 :giggle:

[DomainK]

Horrible experience. Such an expensive place and such bad service?

[punjabi_khota]

Gurgaon ki har gali mein aise m@()_#@d pubs bhare hue hain

[Lord]

Read this today morning whats the hote;'s response

[Crookbond]

Lemp BrewPub incident highlights all that’s wrong with Gurgaon http://www.firstpost.com/living/lemp-brewpub-incident-highlights-all-thats-wrong-with-gurgaon-861339.html

Gurgaon, in the collective subconscious of those who haven’t visited the city, easily fits the image of a pre-apocalyptic city. An arrogant, opulent, concrete jungle with name-droppers, hooligans, thugs and crooks of various shapes and kinds lurking in its cement-and-glass wilderness. So an incident of a gang of high-on-testosterone hotel staff in the city harassing a bunch of youngsters and even trying to swindle them off money is shocking, but not surprising. It does reaffirm a bunch of stereotypes we tend to associate with Delhi, Gurgaon, NCR – where tempers are hotter than its summers, where the money-power-police nexus is more evident than any other metropolitan city in India and where there’s nothing more ingratiating than dropping a heavyweight name or two. The incident at Lemp Brewpub in Gurgaon, as recounted in a blog post, is a classic example of the Gurgaon brand of behaviour. To summarise an obviously harrowing and long incident, a bunch of youngsters were harassed first by the staff at the Lemp Brewpub in Gurgaon, then by the owner who walked around literally flaunting the policemen in his company and then by the policemen who found it way more convenient to scare and intimidate a bunch of youngsters than rub a wealthy hotel-owner the wrong way. Especially when the hotel owner, as the blog mentions, valiantly declared, “Mera naam kisi se bhi Gurgaon mein check kar lena.” (“You can ask anyone my name in Gurgaon and they will know.”). Unlike his customers, the Gurgaon police seemed to have done their homework well and instead of hauling up the restaurant authorities for overcharging and misleading customers with incorrect advertisements, they rounded up the customers who dared disturb the owner’s prosperous and powerful universe. The group of six youngsters, who refuse to name themselves on the blog, turned up at the Lemp Brewpub after the restaurant owners announced on Zomato that they were organising a ‘Hawaiian brunch’. When the six turned up they were told there was no Hawaiian speciality as the chef had left following an emergency. Following that, the customers were served with cold, badly cooked food, and several of their orders didn’t even come in through the entire course of the brunch. The restaurant staff, also allegedly, kept leching at their female friend. However, outraged by their behaviour, when the six decided to leave, they were slapped with a bill double the amount they should have received. The management threatened them, and the owner turned up with the police presumably to cut such errant customers to size. The police, also possibly stuck in a time warp, couldn’t figure out what Zomato was and decided to trash the screengrab that the customers showed them to argue why the Lemp people were wrong. Instead, they rounded up the youngsters, herded them into a police van and took them to the police station. They, however, changed their stance when the youngsters called their parents – who in turn had to do their share of name dropping to secure a release for their children. In a reply to a customer’s comment on Zomato, a handle called ‘restaurant owner’s reply’, however, rubbishes all claims made in the blog as false and untrue. The reply, doing the rounds of Twitter, also threatens to sue all detractors alleging that the customers are trying to defame the restaurant with no concrete reason. “We will continue to excel and win many other awards which we have already won by Times of India and Zomato,” the reply says. It also claims to have ‘video evidence’ of the customers’ misbehaviour and tells the customers that they should be ashamed that they were arrested by the police. Moral of the story? You can neither fall back on reason nor law in Gurgaon. Don’t dial 100 in distress, dial the number of the friend who has a MLA for a distant uncle. Read the complete blog entry here.

[Crookbond]

Zomato - Our take on the Lemp incident http://www.zomato.com/blog/our-take-on-the-lemp-incident

First things first, what has been written in the blog, should not happen to any customer. Doesn’t matter how the customer behaves in a restaurant/bar, it just shouldn’t happen. This is not the way hospitality businesses should treat their customers. Now, we have been getting quite a few requests to delist Lemp from Zomato. What we think is that delisting Lemp would be the stupidest thing to do. Zomato is a neutral platform where consumers write about their opinions and we respect that. Our job is to tell our users if they should go to a particular restaurant or not. Delisting restaurants defeats that purpose. For restaurants which are very poorly rated, we want our users to see their ratings/reviews and decide not to visit that place. A few other things some people have been saying about Zomato: Zomato displayed wrong information about the Lemp event on the website Zomato only displays what is sent to us via email by the restaurant owners or their PR firms. So essentially, all these offers are validated offers from the management itself. However, whether the restaurant eventually honours the offer is entirely up to the restaurant. In this case, what has been outlined in the blog against Lemp is that the manager even confirmed the offer on the phone, but refused to honour it on the premises. There is nothing anyone can do about such behaviour. Zomato deletes negative reviews (and/or lets restaurant owners delete reviews) This is the silliest thing we’ve heard today. From our point of view, we run a neutral platform, and letting restaurant owners pick the reviews they want to display on that page would violate that neutrality. For us, customers come before ad dollars. Lemp was a paying advertiser for a long time, for about more than a year. But you can see a slew of negative reviews on their page which are as old as Lemp itself. Those reviews were never deleted and have been there forever for everyone to read. Anyway, in light of the incident and to honour the sentiments of our users, we took the ad down. As I said, customers before ad dollars. Having said that, our moderation team does delete reviews (and no, restaurant owners cannot tell us what we should do). What our team does is that they manually weed out fake reviews (planted by restaurant owners, and their competitors) and also remove low value reviews. Sometimes, they also remove reviews with a personal vendetta against an establishment – such reviews are easily identifiable because the reviewer admittedly says that he/she hasn’t been to the restaurant anyway. To put some examples behind this, reviews such as this get deleted: “**** this place. I don’t like it. This place sucks. I will never go here again.” “I haven’t been to this place, but I just read the review below. I think this place sucks.” “Awesome. Cool. I think this place has the coolest restaurant owner ever. The waiter, Bob, is one of the nicest people I have met.” We also delete reviews which are from the same IP address, and also use user behaviour pattern detection to flag fake reviews and ratings. However, in any spam control, there are a few false positives, but that is a cost we pay to keep the system clean. === Next steps for us: we are implementing a widget on our reviews page for a restaurant where you can filter reviews which are 1/2/3/4/5 star rated specifically. Currently, you have to scroll through a chronologically stack of reviews to find out why some place is not good or worth visiting. We hope that this helps our users make a wiser choice, the next time they visit Zomato to find a perfect place to eat/drink.

[Clarke]

The police behavior is more troubling if you ask me. Suppose the parents did not have their list of big names; people like you and me get freakin arrested, spend time in jail, end up damaging our careers and what not

[FischerTal]

bhains buddhis will never change......

[Crookbond]

^ In fact, it is celebrated as some sort of macho index.

[ganeshran]

Pubs in Noida are far more pleasant :proud:

[Yoda-esque]

I do believe that every city has a personality. One of my relatives from down south moved up to Gurgaon about 3-4 years back. The city got to him.He is now as obnoxious as ever.

[The Outsider]

Never been to this particular place, but most of these pubs are overpriced, loud, and unkempt dives. Even if you have the money, not sure why you would want to go there and spend Rs. 150 for a pint of watered down beer. Might as well buy your alcohol and go to one of the joints in Sainik Farms.

[Crookbond]

"The Outsider" is back but I liked L'Etranger. We wanted to call you LeT

[Crookbond]

I do believe that every city has a personality. One of my relatives from down south moved up to Gurgaon about 3-4 years back. The city got to him.He is now as obnoxious as ever.

FYI - there are a lot of people from Tamil Nadu in Haryana. If I'm not wrong, Tamil is the 2nd language of the state. Why? It may have got to do with anit-Punjab sentiment.

[Yoda-esque]

FYI - there are a lot of people from Tamil Nadu in Haryana. If I'm not wrong' date=' Tamil is the 2nd language of the state. Why? It may have got to do with anit-Punjab sentiment.[/quote'] ???

[FischerTal]

^ In fact' date=' it is celebrated as some sort of macho index.[/quote'] :(( Drones required for such douchebags